the problem of admin who don't know what they're talking about

Problem W occurs for customer MG. Functional specialist says "we need a fix for problem W which involves Skillset W."

Skillset W generally falls under Area P.

Unfortunately, the project managers and admin personnel don't realise that not all the people who work in Area P have Skillset W.

So Problem W at Customer MG is assigned to me, who has Skillsets A, X, and E, but not Skillset W.

I go through the problem, check that it's not a problem with Area B, which the Functional Specialist indicates it's not, and then have to go back 2 hours later and say "we need someone with Skillset W" which was kind of indicated from the start, but not explicitly expressed.

So now I've just received a mail tagging some poor sod with Skillset W who's got a whole email trail a mile long to follow, and a great deal of expectation.

Ugh. This is why I hate systems support.

because bored is dangerous

From redbrunja: Send me a ship and I will explain why I do or don’t ship it.

You don't have to stick to my (admittedly limited) OTPs with this one, so FIRE AWAY.