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Why is it that so many people seem to believe that keeping a tech person in the dark is the best way to get a problem fixed?
Maybe it's just that I'm a sharing kind of person (in some cases, possibly over-sharing). But dammit, when a customer wants their problem fixed, they never seem to give me more than one-line describing the problem. No example of how they got the problem, the data they used, the example that takes place.
Seriously, an extra five minutes on their part saves me an hour on mine and they get their problem solved sooner.
I am not a mind-reader, and I really dislike being expected to read minds.
Insert your own horror stories of people who said "this isn't working" and then failed to specify exactly what wasn't "working".
Maybe it's just that I'm a sharing kind of person (in some cases, possibly over-sharing). But dammit, when a customer wants their problem fixed, they never seem to give me more than one-line describing the problem. No example of how they got the problem, the data they used, the example that takes place.
Seriously, an extra five minutes on their part saves me an hour on mine and they get their problem solved sooner.
I am not a mind-reader, and I really dislike being expected to read minds.
Insert your own horror stories of people who said "this isn't working" and then failed to specify exactly what wasn't "working".
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