I referred it to the next person up the chain. But it's not the first time I've seen this attitude: "oh, the new system doesn't work with the old processes (which were developed to deal with the old system) so the new system sucks and doesn't work."
And it's complicated by the fact that this guy is pretty much the data entry guy. He's pretty much protecting the sales dude who perpetrated this whole situation - not by ordering something that we don't have in stock, but by circumventing the system to get it.
Data entry guy didn't even tell anyone that he hadn't put the materials down on the system - it wasn't until we got the goods receipt from the vendor and couldn't find the matching order. *facepalm*
no subject
And it's complicated by the fact that this guy is pretty much the data entry guy. He's pretty much protecting the sales dude who perpetrated this whole situation - not by ordering something that we don't have in stock, but by circumventing the system to get it.
Data entry guy didn't even tell anyone that he hadn't put the materials down on the system - it wasn't until we got the goods receipt from the vendor and couldn't find the matching order. *facepalm*