user says "fuck you"

[tielan]

I'm beginning to hate this job. Email from user:

Yes I suppose technically I did not follow procedure.

Unfortunately it is sometimes necessary to find ways around the roadblocks that [system] likes to throw up, in order to provide a timely service to our paying customers.

I make no apology and would do the same again. The customer comes first.

Things I got from the email:

1. Fuck you. Backwards and in high heels. Note the use of the mantra: "the customer comes first." A useful justification for any action in the marketplace!

2. Roadblocks: I don't know what roads he drives on, but the ones I use have roadblocks to keep me from driving into things like parked trucks, roadworks, and other slightly inconvenient obstacles on the road.

3. Not following the procedure means the ordering document wasn't created. The lack of ordering document means there's no delivery document for when we receive it. The lack of receiving document means there's no billing document for when we need to charge the customer. Are we a business or a charity?

MEH.

Oh wait, I already hate it.

Comments

[tielan]

I referred it to the next person up the chain. But it's not the first time I've seen this attitude: "oh, the new system doesn't work with the old processes (which were developed to deal with the old system) so the new system sucks and doesn't work."

And it's complicated by the fact that this guy is pretty much the data entry guy. He's pretty much protecting the sales dude who perpetrated this whole situation - not by ordering something that we don't have in stock, but by circumventing the system to get it.

Data entry guy didn't even tell anyone that he hadn't put the materials down on the system - it wasn't until we got the goods receipt from the vendor and couldn't find the matching order. *facepalm*