user says "fuck you"

[tielan]

I'm beginning to hate this job. Email from user:

Yes I suppose technically I did not follow procedure.

Unfortunately it is sometimes necessary to find ways around the roadblocks that [system] likes to throw up, in order to provide a timely service to our paying customers.

I make no apology and would do the same again. The customer comes first.

Things I got from the email:

1. Fuck you. Backwards and in high heels. Note the use of the mantra: "the customer comes first." A useful justification for any action in the marketplace!

2. Roadblocks: I don't know what roads he drives on, but the ones I use have roadblocks to keep me from driving into things like parked trucks, roadworks, and other slightly inconvenient obstacles on the road.

3. Not following the procedure means the ordering document wasn't created. The lack of ordering document means there's no delivery document for when we receive it. The lack of receiving document means there's no billing document for when we need to charge the customer. Are we a business or a charity?

MEH.

Oh wait, I already hate it.

Comments

[scrollgirl]

If he fails to make sure the customer actually pays for the product he's selling, then shouldn't he have to make up for it out of his own pocket? I'm just sayin'.

*hugs* Sorry you got a crappy email like that.

[tielan]

I have no idea what happens in this situation. Only that it's borked beyond all belief.

Of course, it's all blamed on the system we implemented, not on the borked-up processes which the users perpetrate, because the old system allowed them to do funky shit like this.