user says "fuck you"

[tielan]

I'm beginning to hate this job. Email from user:

Yes I suppose technically I did not follow procedure.

Unfortunately it is sometimes necessary to find ways around the roadblocks that [system] likes to throw up, in order to provide a timely service to our paying customers.

I make no apology and would do the same again. The customer comes first.

Things I got from the email:

1. Fuck you. Backwards and in high heels. Note the use of the mantra: "the customer comes first." A useful justification for any action in the marketplace!

2. Roadblocks: I don't know what roads he drives on, but the ones I use have roadblocks to keep me from driving into things like parked trucks, roadworks, and other slightly inconvenient obstacles on the road.

3. Not following the procedure means the ordering document wasn't created. The lack of ordering document means there's no delivery document for when we receive it. The lack of receiving document means there's no billing document for when we need to charge the customer. Are we a business or a charity?

MEH.

Oh wait, I already hate it.

Comments

[skieswideopen]

Wow, the sheer smugness of that email--as if rules exist simply to frustrate paying customers--is horribly irritating and I don't even have to deal with the guy!

Good luck in reasoning with him.

[tielan]

I think that's the part that annoys me most: as though the system exists solely to make their lives hell.

Honestly, I've worked with the system for fifteen years, and it's a pretty good system. Inflexible in some areas, but it processes things and keeps things organised very well. The problem is not the system but the processes that feed into the system.