My son was in Italy this January, and had his information stolen and used for transactions in Ostia, where he had never been. It was most likely an employee of the bank, because he only used his card at known bank ATMs. The charge was picked up as fraudulent by his own bank, and he had no losses, but because they had to close out the compromised card, he was also without access to cash with which to buy food. Most of the student bistros they were frequenting during this course did not accept credit cards, so he could not use our card which we had authorized him on. Fortunately his professor was kind enough to lend him enough to get by, and we simply got the prof's address, and sent him a paper check to be waiting for him when he returned home. Our son got a new bank card and made an official fraud report when he returned to the U.S.
Long story short, we had recent experience with the kind of headaches and bureaucratic hoop-jumps that this kind of thing entails, and I definitely feel for you!
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My son was in Italy this January, and had his information stolen and used for transactions in Ostia, where he had never been. It was most likely an employee of the bank, because he only used his card at known bank ATMs. The charge was picked up as fraudulent by his own bank, and he had no losses, but because they had to close out the compromised card, he was also without access to cash with which to buy food. Most of the student bistros they were frequenting during this course did not accept credit cards, so he could not use our card which we had authorized him on. Fortunately his professor was kind enough to lend him enough to get by, and we simply got the prof's address, and sent him a paper check to be waiting for him when he returned home. Our son got a new bank card and made an official fraud report when he returned to the U.S.
Long story short, we had recent experience with the kind of headaches and bureaucratic hoop-jumps that this kind of thing entails, and I definitely feel for you!